ELFA - Inspired By Gucci Flora

📦 Shipping Policy — Aura Scentify

At Aura Scentify, we’re committed to delivering your favorite scents quickly and securely.

Order Processing

All orders are processed within 1–2 business days (excluding weekends and holidays).

Shipping Options

• 
  Standard Shipping: 3–5 business days
  
• 
  Express Shipping: 1–2 business days
  

Shipping costs are calculated at checkout based on your delivery location and selected shipping method.

Tracking

Once your order ships, you’ll receive a tracking number via SMS or through your account/dashboard.

International Shipping

We currently [do/do not] offer international shipping. (Update as needed.)

🔄 Return Policy — Aura Scentify

Not in love with your scent? No problem — we accept returns within 7 days of delivery.

Return Conditions

To be eligible for a return:

• 
  Items must be unused, sealed, and in original packaging
  
• 
  Return must be initiated within 7 days of receiving the order
  
• 
  A valid order number is required
  

Non-Returnable Items

• 
  Used/opened items
  
• 
  Sale or clearance items
  
• 
  Gift cards or promotional items
  
• 
  Personalized or custom-made products
  

How to Start a Return

To start a return, please use our Returns Portal or Contact Form on our website. Just provide your order number and follow the on-screen instructions.

💡 You can access the return page under [Returns] in the website footer or account menu.

Return Shipping

• 
  Customers are responsible for return shipping costs unless the item is damaged or incorrect.
  
• 
  For approved returns, you’ll receive shipping instructions and a return address.
  

Refunds

Once we receive and inspect the returned item, your refund will be issued to the original payment method within 5–7 business days. You’ll be notified when your refund is processed.

Exchanges

Received the wrong item or something damaged? Use the Contact Form or our Support Chat to request a free exchange.